Carried
Carried support
Help with speaking, prayer writing, purchases and your privacy.
Get in touch
Email [email protected] with the iPhone model, iOS version, Carried version if available, and a short description of what happened.
You do not need to send your reflection, recording or prayer. Please remove private words from screenshots. Do not send passwords, payment-card details or verification codes.
Starting a prayer
Speak or type what is on your heart, review the text, and choose when to ask for a prayer. Prayer writing needs an internet connection and your agreement to the processing disclosure. Audio transcription takes place on your iPhone; reviewed text is processed through OpenRouter and OpenAI.
A prayer generated by Carried is something you can read and make your own. It is not a message from God or a promise about what will happen. Scripture shown in the app identifies its source.
If speaking does not work
You can choose “I’d rather type” instead. Check Carried’s microphone permission in iPhone Settings if you want to record. If the app offers a retained recording after an interruption, you can retry transcription or discard it while its short recovery window remains.
Recordings stop at three minutes. A failed or interrupted recording is eligible for recovery for up to 10 minutes from capture start; cleanup runs when the app can run again. It is not a permanent recording library.
If prayer writing fails
Check your connection, return to the app, and use the retry option it offers. A provider may be temporarily unavailable. Do not send your private words to support to diagnose a failure.
Carried keeps only one current attempt for recovery. It expires 24 hours after it began. The app has no archive of previous reflections or prayers, so support cannot retrieve an old prayer for you.
The First Prayer and subscriptions
Carried includes one free First Prayer, followed by a subscription for continued access. The First Prayer is not a subscription trial and does not automatically start a subscription. Any purchase requires the Apple purchase flow.
If you already subscribe, use “Restore purchases” on the subscription offer or About screen while signed in to the Apple Account used for the purchase. Restoring does not start a new purchase. If access is still missing, contact support with the app version and the error shown, without sending payment credentials.
Canceling or requesting a refund
To manage an Apple-billed subscription on iPhone, open Settings, tap your name, then Subscriptions. Deleting Carried does not cancel a subscription. Follow Apple’s cancellation instructions.
For an eligible Apple purchase, follow Apple’s refund instructions. Apple handles the request; a refund is not guaranteed.
Privacy and terms
Read the privacy policy for the current processing and retention explanation. Privacy questions can go to the same support address.
The app uses Apple’s Standard Licensed Application End User License Agreement. This support page does not create a separate custom license.